Open Positions

Business Systems Administrator – Atlassian Tools

London

As a Business Systems Administrator you’ll have a crucial role in helping our internal and external customers achieve success by managing technology and responding to their questions and service requests.

Must Haves

  • Experience administering one or more of the following; Jira, OpenAir, NetSuite, Salesforce.com
  • 3+ years of experience in helpdesk & technical support and systems & process engineering
  • 3+ years of Atlassian tools administration, user training, and support. Specifically with Jira
    • Installing, configuring and optimizing JIRA
    • Configuring Permission and Notification Schemes.
    • Customization of issue types, workflows, custom fields, and screens.
    • Troubleshooting and problem solving existing installations.
  • A passion for helping people succeed with technology
  • Ability and desire to create and manage knowledge base articles
  • An intense curiosity about how systems work
  • Ability to partner with business users and evaluate technical solutions, and assist with developing a roadmap for adoption
  • A strong aptitude to learning new systems and tools and to quickly pinpoint ways in which to use technology to assist in solving business problems

 

Nice to haves

  • Onboarding users onto SaaS/Cloud environments
  • Experience supporting international users
  • Experience administering O365
  • Relevant certifications
  • Bachelor’s degree in IT or related field, 2+ years’ experience in a Technical Support role, or relevant certifications
  • Understanding of relational databases and web applications that interface with databases
  • Understanding of Server operating systems and experience deploying web applications
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